Careers at Tates

Description:

As a Plant Area Assistant, you will play a vital role in delivering exceptional customer service, maintaining high standards of plant care, and supporting the overall operations of the garden centre. You will combine your passion for plants with strong organisational skills to ensure a pleasant shopping experience for customers while upholding company standards. Our seasonal roles are available from early March until September.

Key Responsibilities

Customer Service:

• Provide expert advice to customers on plant care and selection, ensuring their needs are met
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Assist customers with purchases, including carrying and loading heavy items to their vehicles
• Handle customer queries and complaints professionally, escalating unresolved issues to the Plant Area Manager
• Process customer orders efficiently and accurately

Plant Care & Merchandising:

• Maintain the highest standards of plant care, ensuring plants are healthy, well-watered, and presented attractively
• Create visually appealing displays, ensuring accurate pricing and labelling
• Perform regular stock replenishment, rotation, and maintenance to ensure optimal presentation
• Monitor stock levels and report shortages or damages to the Plant Area Manager

Prerequisites

Key Skills and Attributes:

• Excellent interpersonal and communication skills to engage with customers and colleagues
• Knowledge or interest in plants and horticulture, with a passion for customer service
• High attention to detail in plant care, merchandising, and operational tasks
• Ability to work both independently and as part of a team in a fast-paced environment
• Basic numeracy and IT skills for point-of-sale (POS) systems and inventory management

Duration

Full time with alternate weekend working rota

Further Details: Thank you for taking the time to complete an application form online. We will contact you if you are shortlisted for an interview.

Description:

As a Garden Centre Assistant / Merchandiser, you are the first point of contact for customers, providing exceptional service and expert guidance to ensure they find the perfect products for their needs. You are also responsible for maintaining a high standard of merchandising, stock control, and department upkeep to contribute to a pleasant and professional shopping experience.

This seasonal role is until the end of September 2025.

Key Responsibilities

Customer Service:

• Greet customers warmly upon entering and ensure a welcoming atmosphere
• Assist customers in selecting and purchasing products, offering expert advice and recommendations
• Handle customer queries and complaints courteously and efficiently, escalating issues to your Line Manager when necessary
• Provide product demonstrations or advice as needed, ensuring customer confidence in their purchases.

Till Operations:

• Operate tills efficiently, accurately processing customer transactions including cash, card, and other payment methods
• Provide excellent customer service by assisting customers with purchases, answering queries, and offering product recommendations
• Ensure all till areas are kept clean, organised, and adequately stocked with necessary supplies such as bags and receipt rolls
• Handle returns, refunds, and exchanges in accordance with company policies, ensuring customer satisfaction
• Maintain a friendly and professional demeanour while serving customers, addressing any issues promptly and courteously

Merchandising & Stock Management:

• Maintain creative and visually appealing displays that adhere to company standards
• Ensure all stock is well-organised, clean, and appropriately merchandised
• Produce accurate and visually appealing Point of Sale (POS) materials following company templates
• Keep pricing, product descriptions, and promotional signage up-to-date and error-free
• Monitor and report stock levels, including shortages, overstock, damages, and customer requests, to your Line Manager for efficient restocking

Prerequisites

Key Skills and Attributes:

• Excellent interpersonal and communication skills to engage with customers and colleagues
• Strong attention to detail in merchandising and product presentation
• A proactive approach to problem-solving and meeting customer needs
• Ability to work independently and as part of a team in a fast-paced environment
• Basic numeracy and IT skills for POS systems and inventory management

Additional Requirements:

• Flexibility to work weekends, bank holidays and occasional evenings as part of a rota
• Physical fitness to handle stock movement and assist with deliveries

Duration

Full time with alternate weekend working rota

Further Details: Thank you for taking the time to complete an application form online. We will contact you if you are shortlisted for an interview.

Description:

As a Garden Centre Assistant / Merchandiser, you are the first point of contact for customers, providing exceptional service and expert guidance to ensure they find the perfect products for their needs. You are also responsible for maintaining a high standard of merchandising, stock control, and department upkeep to contribute to a pleasant and professional shopping experience.

This seasonal role is until September 2025.

Key Responsibilities

Customer Service:

• Greet customers warmly upon entering and ensure a welcoming atmosphere
• Assist customers in selecting and purchasing products, offering expert advice and recommendations
• Handle customer queries and complaints courteously and efficiently, escalating issues to your Line Manager when necessary
• Provide product demonstrations or advice as needed, ensuring customer confidence in their purchases.

Till Operations:

• Operate tills efficiently, accurately processing customer transactions including cash, card, and other payment methods
• Provide excellent customer service by assisting customers with purchases, answering queries, and offering product recommendations
• Ensure all till areas are kept clean, organised, and adequately stocked with necessary supplies such as bags and receipt rolls
• Handle returns, refunds, and exchanges in accordance with company policies, ensuring customer satisfaction
• Maintain a friendly and professional demeanour while serving customers, addressing any issues promptly and courteously

Merchandising & Stock Management:

• Maintain creative and visually appealing displays that adhere to company standards
• Ensure all stock is well-organised, clean, and appropriately merchandised
• Produce accurate and visually appealing Point of Sale (POS) materials following company templates
• Keep pricing, product descriptions, and promotional signage up-to-date and error-free
• Monitor and report stock levels, including shortages, overstock, damages, and customer requests, to your Line Manager for efficient restocking

Prerequisites

Key Skills and Attributes:

• Excellent interpersonal and communication skills to engage with customers and colleagues
• Strong attention to detail in merchandising and product presentation
• A proactive approach to problem-solving and meeting customer needs
• Ability to work independently and as part of a team in a fast-paced environment
• Basic numeracy and IT skills for POS systems and inventory management

Additional Requirements:

• Flexibility to work weekends, bank holidays and occasional evenings as part of a rota
• Physical fitness to handle stock movement and assist with deliveries

Duration

Part time with alternate weekend working rota

Further Details: Thank you for taking the time to complete an application form online. We will contact you if you are shortlisted for an interview.

Description:

As a Garden Centre Assistant / Delivery Driver, you are responsible for ensuring timely and efficient customer deliveries while providing exceptional service. You will also support other operational areas of the garden centre, contributing to warehouse duties, site maintenance, and assisting in various departments as needed.

This seasonal role is until the end of August 2025.

Key Responsibilities

Delivery Operations:

• Safely and efficiently carry out customer deliveries, ensuring all deliveries meet the highest standards of customer satisfaction
• Use the company’s delivery module in compliance with established policies and procedures
• Follow your assigned delivery route, ensuring all scheduled deliveries are completed on time each day
• Cross-check each delivery drop against the customer delivery note to ensure accuracy, addressing any discrepancies immediately with your Line Manager
• Conduct a quality check of each delivery drop to guarantee customer satisfaction, escalating any issues promptly
• Provide friendly, professional customer service during deliveries, fostering a positive experience

Vehicle Management:

• Perform daily vehicle checks to ensure the vehicle is in safe working condition and report any issues to the Line Manager
• Adhere to all legal and company policies related to vehicle operation and road safety

Warehouse & Site Maintenance:

• Assist with warehouse operations, including loading, unloading and organising stock
• Participate in site maintenance and cleaning duties to ensure a safe, tidy and welcoming environment
• Support stock movement and replenishment throughout the garden centre

Customer Service & Team Support:

• Provide excellent customer service across all duties, both on and off the shop floor
• Step into other departments or roles within the garden centre during busy periods or as assigned
• Assist with cash-out duties or customer-facing tasks as required

Prerequisites

Key Skills & Attributes:

• Strong organisational and time-management skills to ensure delivery routes are completed efficiently
• Excellent communication and customer service skills, ensuring a positive customer experience
• A proactive and flexible approach to supporting various tasks across the garden centre
• Attention to detail to ensure accurate deliveries and safe vehicle operations
• Physical fitness to handle stock movement and deliveries safely and effectively

Additional Requirements:

• A full, clean driving license suitable for the vehicle type is required
• Flexibility to work weekends, bank holidays, and occasional evenings as part of a rota
• Willingness to assist in other areas of the garden centre as needed

Duration

Full time Monday to Friday, with some weekend cover

Further Details: Thank you for taking the time to complete an application form online. We will contact you if you are shortlisted for an interview.

Description:

As a Retail Supervisor, you play a key role in the smooth running of our tills and ensuring excellent customer service. Your responsibilities include overseeing cash handling, cash reconciliation, mentoring colleagues, and maintaining compliance with company standards. This role is critical to delivering operational efficiency and an outstanding shopping experience for our customers.

Key Responsibilities

1. Cash Handling and Reconciliation:

• Ensure the accurate processing of all transactions, including cash, card, and other payment methods.

• Conduct daily till reconciliations, investigate discrepancies, and resolve issues.

• Manage secure storage of cash and valuables in line with company policies.

2. Supporting and Supervising Till Operations:

• Provide ongoing support and guidance to till operators, helping them maintain high standards.

• Assist in scheduling and coordinating team coverage for tills during busy and quiet periods.

• Act as the first point of contact for escalated queries or issues at the tills.

3. Delivering Customer Service Excellence:

• Lead by example in providing exceptional customer service, ensuring smooth transactions and a positive experience.

• Resolve customer complaints and transaction-related issues with professionalism and efficiency, referring any unresolved issues to your line manager.

4. Compliance and Security:

• Ensure all cash handling and till operations adhere to company policies and UK regulations, including GDPR and health and safety standards.

• Monitor till activity to identify and prevent errors, fraud, or theft.

5. Supporting Food Hall:

• Provide ongoing support for the Food Hall, overseeing stock replenishment, merchandising and stock rotation.

6. Reporting and Communication:

• Prepare and submit daily cash handling reports, ensuring accuracy and highlighting any discrepancies.

• Collaborate with store management and other departments to address operational needs and improvements.

Expectations in the Role

• Continue to demonstrate your strong attention to detail, customer service excellence, and operational efficiency.

• Actively contribute to training and mentoring less experienced colleagues to build a cohesive and capable team.

• Stay proactive in identifying opportunities to enhance till operations and overall customer satisfaction.

Key Attributes and Skills

• Excellent interpersonal and communication skills to engage with customers and colleagues effectively.
• Strong attention to detail in merchandising and product presentation.
• A proactive approach to problem-solving and meeting customer needs.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic numeracy and IT skills for POS systems and inventory management.