Cookie Policy
What are cookies?
A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.
What cookies do we use and why?
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
- User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
- Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to playback video or audio content (e.g. image quality, network link speed, and buffering parameters).
- Load-balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
- User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
Tates of Pycombe Ltd, trading as Tates Garden Centres, is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
- First-party analytics cookies – We use these cookies to estimate the number of unique visitors, to improve our websites and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.
- Third-party analytics cookies – We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how to opt-out of Google Analytics, see below.
Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our website. Please note that some of these third-party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
Storefront / eCommerce Web Shop
We place the following cookies for visitors to our online store:
Cookies Necessary for the Functioning of the Store:
| Cookie | Owner | Use |
| session-id | Tates | Stores the id of the current users session. |
| user-number | Tates | Stores the users id when the ‘Stay logged in’ option is ticked during logon. |
| username | Tates | Store the users email address when the ‘Remember username’ option is ticked during login. |
| ipos-recent | Tates | Stores a list of recently viewed products/categories. |
| product-view | Tates | Stores whether the user has selected the ‘Grid’ or ‘List’ view option on product pages. |
| results-per-page | Tates | Stores how many results per page to display on product pages. |
| sorting | Tates | Stores the chosen sorting order on product pages. |
| post-code | Tates | Stores the entered Post Code when checking Click and Collect stock availability. |
| customer-activity | Tates | Stores interest and basket activity when a customer logs into their account, signs up for newsletters or opt in to emails during the checkout out process. |
Reporting and Analytics
Tates of Pycombe Ltd, trading as Tates Garden Centres, website.
When visitors load our website, we generally place the following cookies:
Cookies Necessary for the Functioning of the Site
| Cookie | Owner | Use |
| wordpress_test_cookie:- | Tates | These cookies are used to store preferences set by users such as account name, language, and location. |
| redux_current_tab_get | Tates | Cookie to improve the user movement in the site. |
| redux_current_tab | Tates | Cookie to improve the user movement in the site |
| session-id | Tates | Used to identify a user that has logged into a website |
| wp-settings-1, wp-settings-time-1 | Tates | WordPress uses this cookie to customize your view of the website’s interface, and possibly also the main site interface |
| WordPress_logged_in_ | Tates | To Store logged in users |
| WordPress_sec_ | Tates | To provide protection against hackers, store account details |
Additionally, we use pixels, tags, and other forms of software from the following third parties, which may in turn place cookies:
Cookies Necessary for the Functioning of the Site
| Third-Party | Description | Privacy Policy |
| gschat_au | for authenticating with the Zendesk Live Chat service. | https://support.zendesk.com/hc/en-us/articles/4408824378650-Zendesk-In-Product-Cookie-Policyhttps://www.gosquared.com/support/articles/1647641-what-cookies-does-gosquared-use- |
Reporting & Analytics
| Cookie | Owner | Use |
| __utma | Google Analytics | Used to distinguish users and sessions. |
| __utmb | Google Analytics | Used to determine new sessions/visits. |
| __utmz | Google Analytics | Stores the traffic source or campaign that explains how a user reaches our site. |
| __utmv | Google Analytics | Used to store visitor-level custom variable data. |
Advertising
| Third Party | Description | Privacy Policy |
| Bing Ads | We use Bing Ads to deliver targeted advertisements to individuals who visit our website. | https://privacy.microsoft.com/en-ca/privacystatement |
| Facebook Custom Audiences | We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our website. | https://www.facebook.com/policy.php |
| We use Google Ads to deliver targeted advertisements to individuals who visit our website. | https://policies.google.com/privacy |
Social Media & Content
| Third-Party | Description | Privacy Policy |
| Facebook Connect | We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. | https://www.facebook.com/policy.php |
| Gravatar | We use Gravatar to allow visitors to our website to create avatars. | https://en.gravatar.com/site/privacy |
| We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. | https://twitter.com/en/privacy |
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Reporting & Analytics:
| Third-Party | Privacy Policy |
| Google Analytics | https://policies.google.com/privacy |
| Google Webmaster Tools | https://policies.google.com/privacy |
| ZenDesk | https://support.zendesk.com/hc/en-us/articles/4408824378650-Zendesk-In-Product-Cookie-Policy |
Social Media & Content
| Third-Party | Description | Privacy Policy |
| We use Pinterest to allow visitors on our website to interact with and share content via Pinterest’s social media platform. | https://policy.pinterest.com/en-gb/privacy-policy | |
| We use Facebook Connect to allow visitors on our website to interact with and share content via Facebook’s social media platform. | https://www.facebook.com/policy.php | |
| Gravatar | We use Gravatar to allow visitors to our website to create avatars. | https://en.gravatar.com/site/privacy |
| Youtube | We use Youtube to display video content. | https://policies.google.com/privacy?hl=en-GB |
| We use Twitter to allow visitors on our website to interact with and share content via Twitter’s social media platform. | https://twitter.com/en/privacy |
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
How to control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third-party advertising and other tracking services listed above offer you the opportunity to opt-out of their tracking systems. You can read more about the information they collect and how to opt-out through the privacy policy links listed above.
